If your 6-digit verification code says it's invalid or expired, it's usually one of a few quick fixes below. Here's how to get back into your account.
Why codes stop working
- Codes expire quickly. If too much time passes between requesting the code and entering it, it will no longer work.
- Codes are single-use. Once a code has been used to sign in, that same code cannot be used again, even if it hasn't expired yet.
- Old emails linger in your inbox. If you requested more than one code, only the code from the most recent email is valid. Earlier codes are no longer active.
Steps to fix it
- Go back to the sign-in screen at chat.chatbotappai.ai and request a new code.
- Check your inbox for the newest verification email. If you have more than one, ignore the older ones and use only the latest code.
- Enter the digits carefully. It's easy to mistype similar-looking characters, so double-check each digit before submitting.
- Confirm you're entering the code on the same email address you requested it for. If you have more than one email, make sure you're signing in with the one tied to your Chatbotappai account.
- If the code still doesn't work, request a fresh one rather than retrying the same code. Codes cannot be reused or reactivated.
Still can't sign in?
You can also sign in with Google if your account uses the same email address. Note that Apple and Microsoft sign-in are not currently available.
If you've tried a fresh code and are still stuck, our support team can help confirm which email your account is registered under.
Still need help? Contact our support team at https://support.chatbotappai.ai.