If your verification code email hasn't shown up, it's usually one of a few quick fixes. Here's how to track it down.
1. Check your spam or junk folder
Verification emails occasionally land in spam, junk, or a "Promotions" tab instead of your main inbox. Search your mailbox for "Chatbotappai" to find it quickly.
2. Confirm you entered the correct email address
A small typo in the email field means the code goes nowhere. Double check the address you entered on the sign-in screen matches the inbox you're checking.
3. Give it a minute
Delivery can occasionally be delayed by your email provider. Wait about a minute before trying again, since requesting a new code too quickly in a row can also delay things.
4. Request a new code
If the first code never arrives, use the resend option on the verification screen to send a new one. Each new code replaces the previous one, so make sure you enter the most recent code you received.
5. Add our sender address to your contacts
Some email providers filter messages from senders you haven't emailed before. Adding our sending address to your contacts or safe senders list can help future codes land in your inbox right away.
6. Try signing in with Google instead
If email delivery keeps failing, you can skip the verification code entirely by using Sign in with Google on the sign-in screen. This gets you into your account without waiting on an email.
A few things to keep in mind
- Verification is currently available by email code or Google sign-in. Apple and Microsoft sign-in are not available.
- Corporate or school email accounts sometimes block automated emails at the server level, before they even reach spam. If you suspect this, try a personal email address or the Google sign-in option instead.
Still need help? Contact our support team at https://support.chatbotappai.ai.