Running into a glitch, an error message, or something that just doesn't look right? Reporting it with the right details helps our team track it down and fix it faster.
Before you report
Take a moment to check a couple of things first, since they solve most issues on their own:
- Refresh the page or fully close and reopen your browser tab.
- Try a different browser or device to see if the issue follows you.
- Check that you're signed in with the correct account.
If the problem still happens, go ahead and report it.
What to include in your report
The more detail you give us, the faster we can reproduce and fix the bug. Please include:
- What happened: a short description of the issue, and what you expected to happen instead.
- Steps to reproduce: the exact sequence of actions that triggered it (for example, which model you were using, whether you were generating an image, uploading a document, or using web search).
- Screenshots or screen recordings: a picture of the error, or a short screen recording if the bug is easier to show than describe.
- Device and browser: whether you were on desktop, tablet, or phone, and which browser and version you were using (for example, Chrome on Windows, or Safari on iPhone).
- When it happened: the approximate date and time, which helps us match your report to system logs.
- Your account email: so our team can look into your account if needed.
How to send your report
- Go to https://support.chatbotappai.ai.
- Open a new support request and choose the category that best matches the issue (for example, chat, billing, or account).
- Describe the bug using the details above, and attach any screenshots or recordings.
- Submit the request. Our support team will follow up by email.
A quick note on privacy
When sharing screenshots, please avoid including sensitive information such as passwords, API keys, or payment details. Our support team will never ask you to paste those in a support request.
Still need help? Contact our support team at https://support.chatbotappai.ai.