If you run into an issue we can't solve here, our support team is ready to help. Here's the fastest way to reach us and get a useful answer quickly.
How to contact support
- Go to https://support.chatbotappai.ai.
- Browse the help center for an existing article, or open a new support request if you don't find an answer.
- Fill in the details of your issue and submit your request.
What to include in your request
The more detail you give us, the faster we can help. When possible, include:
- The email address associated with your Chatbotappai account.
- A clear description of what happened and what you expected to happen instead.
- The device and browser you were using (for example, Chrome on Windows, Safari on iPhone).
- Screenshots, if they help show the problem.
- If it's a billing question, the approximate date and amount of the charge in question.
Important: never send us your password, verification codes, or any API keys or other sensitive credentials. Our support team will never ask you for these, and you should not share them in a support request or anywhere else.
What kind of help support can provide
- Account access issues, such as sign-in or verification problems.
- Billing questions, including subscription status, invoices, and refund requests.
- Requests to access a copy of your data or to formally delete your account and data.
- Bug reports and general troubleshooting for the chat app.
Response times
We review and respond to requests as quickly as we can. Response times may vary depending on the volume of requests and the complexity of your issue, but you'll always hear back from a real person. If your request needs more information, we'll follow up by email or through the support portal.
Still need help? Contact our support team at https://support.chatbotappai.ai.