Running into a snag? Most common issues have a quick fix. Browse the topics below, or contact support if you're still stuck.
Login and sign-in issues
- I can't sign in. Chatbotappai supports signing in with email (using a 6-digit verification code) or with Sign in with Google. Apple and Microsoft sign-in are not available at this time.
- I forgot my password. On the sign-in screen, choose the password reset option. We'll send a reset link to your email. Follow the link to set a new password.
- I'm not receiving the verification code or reset email. Check your spam or promotions folder, and confirm you're using the same email address associated with your account. Wait a couple of minutes, since delivery can occasionally be delayed, then request a new code.
- My chats aren't showing up on another device. Chatbotappai runs in your browser on any device, desktop, tablet, or phone, with no installation needed. Make sure you're signed in with the same account on all your devices; your chats sync automatically once you are.
Slow or stuck responses
- A response is taking a long time. Response speed can vary by model and by how busy that model is. Try switching to a different model from the model picker for that message, or use Auto to let the app pick a fast, capable model for you.
- A response stopped partway through or didn't finish. This is usually a temporary connection hiccup. Refresh the page and resend your message. Your existing conversation and thread history are preserved.
- I want to compare how models answer. This is expected behavior, not a bug: use the compare feature to see how different models respond to the same prompt, or switch models mid-conversation while staying in the same thread.
Image generation errors
- My image didn't generate. Try resending the prompt, or switch to a different image model (such as Flux, GPT Image, or Nano Banana) from the model picker.
- My image edit didn't apply correctly. Make sure you're editing an image that was generated or uploaded within the same chat, and describe the change clearly. If the edit still doesn't look right, try rephrasing your request or generating a fresh image to edit.
- I'm getting an error instead of an image. This can happen if you've reached your usage limit. Check Settings > Usage to see where you stand. Pro members who hit their limit can buy extra credits (see below); Free and trial members should wait for their usage to reset or upgrade to Pro.
Billing and subscription issues
- I was charged and don't recognize the name on my statement. Subscriptions are sold and billed by our merchant of record, Alvin AI Studio LLC, so charges typically appear under a name related to Alvin AI Studio or Chatbotappai.
- I want a refund. Because Chatbotappai is a digital service you can use right away, payments are generally non-refundable. We may still issue a refund or credit at our discretion, for example if you were charged in error, charged twice, or couldn't access the service due to a fault on our side. Statutory consumer rights in your region are always respected. See the full policy at chatbotappai.ai/refund.
- I want to change my plan. There's currently no in-app option to switch instantly between paid plans. To move to a different Pro option, cancel your current plan first (you'll keep Pro until the end of your paid period), then resubscribe to the plan you want. If you need help, contact support.
- I want to change my billing date. The billing date is fixed when you first subscribe and can't be changed freely. If this is causing a real problem, reach out to support.
- I want to cancel, pause, or reactivate. Go to Settings > Billing. You can cancel anytime and keep Pro until the end of the period you already paid for. Pausing and reactivating are also available from the same screen.
- I ran out of usage on Pro. Pro members who reach their limit can buy one-time credit packs at a flat rate of $1 for 2000 credits (for example, $25 for 50,000 or $100 for 200,000). Credits go into a shared wallet used for both text and images. Free and trial members can't purchase credit packs.
Account and data questions
- Can I export my data myself? There's no one-click data export button in the app right now. Contact support to request a copy of your data.
- I want to delete my account. Go to Settings, where you'll find the option to delete your account. This permanently and irreversibly removes your associated data, so make sure you no longer need anything in your chats first.
Still need help? Contact our support team at https://support.chatbotappai.ai.