We know that paying for something you didn't mean to, or running into a billing issue, is frustrating. Here's how refunds work at Chatbotappai and how to request one.
Refund policy summary
Chatbotappai is a digital service that you can start using immediately after you subscribe. Because of this, payments are generally non-refundable. That said, we review requests case by case and may issue a refund or account credit at our discretion, for example if:
- You were charged in error.
- You were charged twice for the same subscription period (a duplicate charge).
- You couldn't access the service because of a fault on our side.
If you're covered by mandatory statutory rights, such as EU or UK withdrawal rights or consumer protection law in Turkiye, those rights are preserved regardless of our general policy above. For the complete terms, see our Refund Policy.
Who bills you
Subscriptions are sold and billed by our merchant of record, Alvin AI Studio LLC (New York), which processes refunds together with our payment provider. The underlying technical service is provided by Natives AI Yazilim A.S. (Istanbul, Turkiye). This is why the charge on your bank or card statement may appear under a name related to "Alvin AI Studio" or "Chatbotappai."
How to request a refund
- Go to https://support.chatbotappai.ai and contact our support team.
- Explain what happened and why you're requesting a refund.
- Include the following details so we can locate your charge quickly:
- The email address on your Chatbotappai account.
- The date and amount of the charge.
- The last 4 digits of the card used, or a screenshot of the statement line (do not send your full card number, CVV, or any password).
- Our team will review your request and respond with the outcome.
For your security, never share your full card number, password, or verification codes with anyone, including support staff. Support will only ever need the last 4 digits of your card and the charge date to look up a payment.
Before you request a refund
If your concern is about canceling future charges rather than getting money back, you can cancel anytime from Settings > Billing. Canceling stops future renewals, and you'll keep Pro access until the end of the period you already paid for. Refunds and cancellations are handled separately, so canceling on its own does not automatically refund a past charge.
Still need help? Contact our support team at https://support.chatbotappai.ai.