If you noticed a charge from Chatbotappai and want to know why, this article breaks down the most common reasons: trial conversion, regular renewal, and how the charge appears on your bank or card statement.
Common reasons for a charge
- Your trial converted to a paid subscription. If you started the 7-day trial for $1.99, it automatically continues into a paid Pro subscription at $29.99 per month once the trial period ends, unless you cancel before it's over.
- Your subscription renewed. All Pro plans renew automatically at the end of each billing period: monthly ($29.99), every 3 months ($49.99), or every 6 months ($89.99). This keeps your access to Pro features uninterrupted.
- You purchased a credit pack. If you're a Pro member and bought extra usage after reaching your limit, that one-time credit purchase will show up as a separate charge.
Where to see the details
- Sign in to the app at chat.chatbotappai.ai.
- Go to Settings > Billing.
- Here you can review your current plan, renewal date, and past invoices with exact amounts and dates.
Checking this page is the fastest way to confirm what a specific charge was for.
Why the charge might have an unfamiliar name
Subscriptions are sold and billed by our merchant of record, Alvin AI Studio LLC (based in New York), which processes payments together with our payment provider. Because of this, the charge on your bank or card statement will usually appear under a name related to Alvin AI Studio or Chatbotappai, rather than a name you might expect. This is a normal part of how the billing is handled and does not mean the charge is unauthorized.
The underlying technical service is provided by Natives AI Yazilim A.S. (Istanbul, Turkiye), but billing and refunds are handled by Alvin AI Studio LLC.
If you want to avoid future charges
You can cancel your subscription at any time from Settings > Billing. If you cancel, you'll keep Pro access until the end of the period you already paid for, and you won't be charged again after that. You can also pause or reactivate your subscription from the same page.
About refunds
Chatbotappai is a digital service you can use immediately, so charges are generally non-refundable. That said, we may offer a refund or credit at our discretion, for example if you were charged in error, charged twice, or couldn't access the service due to a fault on our side. Your statutory consumer rights (including EU and UK withdrawal rights, and Turkiye consumer law where applicable) are always preserved. Read the full policy at chatbotappai.ai/refund.
Still need help? Contact our support team at https://support.chatbotappai.ai.