If you paid for Pro but the app is still showing Free features, don't worry: your purchase is almost always tied to your account and just needs a moment to sync. Here's how to check and fix it.
Step 1: Sign in with the same account you used to buy Pro
Chatbotappai ties your subscription to the account (email) you used at checkout, not to a specific device or browser. If you're signed in with a different email or a different sign-in method, you won't see Pro.
- Check the email shown in Settings. Compare it to the email on your payment receipt or bank/card statement.
- If you originally signed up with Sign in with Google, make sure you're signing in with that same Google account, not a different email login.
- If needed, sign out and sign back in with the correct account using the 6-digit email verification code or Google sign-in.
Step 2: Refresh and check your subscription status
- Once you're signed in with the right account, refresh the page (or fully close and reopen the app in your browser).
- Go to Settings > Billing.
- Check your subscription status there. This is where you can confirm whether you're on the trial, a monthly, 3-month, or 6-month plan, and see your next renewal date and past invoices.
Since Chatbotappai is a web app, there's no separate "restore purchases" button like on mobile app stores. Your Pro access is simply whatever your account's Billing status shows, and it syncs automatically across every device where you sign in with that same account.
A note on multiple accounts
If you accidentally created a new account (for example, by using a different email or a different sign-in method than before), the purchase will be attached to whichever account was active at checkout. Signing in with that exact account is the only way to see the Pro status reflected.
Still not showing Pro?
If you've confirmed you're on the correct account, refreshed the app, and Billing still shows Free or an inactive subscription, don't try purchasing again. Instead, contact support so we can look into it without risking a duplicate charge.
Still need help? Contact our support team at https://support.chatbotappai.ai and include the email on your account plus your payment receipt or statement date so we can locate your purchase quickly.